Customer care · Shipping

Shipping & delivery.

Across the European Union, carefully packed and fully tracked. Here is exactly what to expect, from order to doorstep.

Introduction

Clear from order to doorstep.

Every BONQUERÉ order ships across the European Union, packed by hand and fully tracked. Orders are dispatched the next business day, and you will always see the delivery cost and estimate at checkout — so nothing is a surprise.

Order processing

Prepared and dispatched the next business day. Orders placed at the weekend are processed from Monday.

Standard delivery

€5.99 across the European Union, dispatched the next business day on a tracked service.

Express delivery

Priority dispatch for €9.99, available at checkout across the European Union.

From order to doorstep

Four quiet steps, all tracked.

You are notified at every stage by email, and can follow your parcel from the tracking link at any time.

01 · Same day

Order confirmed

A confirmation and receipt arrive by email the moment your order is placed.
02 · Next business day

Packed with care

Your pieces are checked and hand-packed in recyclable BONQUERÉ packaging, ready to ship the next business day.
03 · On dispatch

Shipped & tracked

A tracking link is sent by email so you can follow your parcel on a tracked delivery service.
04 · In transit

On its way

Your order travels to your door; a signature may be requested for higher-value pieces.

This shows the typical journey an order takes — it is not the live status of a specific order.

Methods & costs

Shipping methods

Shipping methods, destinations and costs
Method	Destination	Estimate	Cost
Standard	European Union	Standard tracked delivery	€5,99
Express	European Union	Priority tracked delivery	€9,99

Estimates run from dispatch. All prices in EUR. No customs or duties apply within the European Union.

Across the European Union

We ship to all 27 EU member states. Your delivery cost and estimate are always shown at checkout for your address.

No customs, no surprises

Because every order ships and delivers within the EU, there are no customs charges or import duties to pay on arrival.

Tracking & notifications

Always know where your order is.

Order tracking

A tracking link is emailed on dispatch, and every order is visible in your account order history.

Delivery notifications

You are emailed as your order is dispatched, so there is no need to watch the door.

If there is a delay

Occasionally a parcel is held in transit. If your estimate passes, contact client care and we will resolve it.

Packaging

Packed to arrive as it left us.

Each order is folded in tissue and boxed in recyclable BONQUERÉ packaging — chosen to protect the piece and to be kept or recycled, never over-packed.

Frequently asked questions

Orders are prepared and dispatched the next business day. Orders placed at the weekend or on a public holiday are dispatched from the next business day. You will receive an email with a tracking link as soon as your parcel leaves us — see the four steps of your order.

Standard delivery across the European Union is €5.99. Express delivery is €9.99. The exact cost for your address is always shown at checkout before you pay — the full breakdown is in methods & costs.

We ship to all 27 member states of the European Union. We do not currently deliver outside the EU. More detail is in delivery across the European Union.

Express delivery costs €9.99 and gives your order priority handling when it is prepared for dispatch. It is available at checkout for every EU address, alongside Standard delivery — both are set out in methods & costs.

A tracking link is emailed to you the moment your order is dispatched. Every order is also listed in your order history, where the same tracking details are available at any time. See tracking & notifications for more.

You receive an order confirmation when your order is placed, and a dispatch email containing your tracking link when it ships. If either is missing, check your spam or promotions folder first, then confirm the address on your order in your order history.

Start with your tracking link — it carries the carrier's most current status. Parcels are occasionally held in transit for a short period and then continue as normal. If your tracking has not updated for several business days, contact Client Care with your order number and we will follow it up with the carrier.

The carrier will leave notification of the attempt and the options available for your address — these vary by carrier and country, and your tracking link is the authoritative source. If a parcel is returned to us as undelivered, contact Client Care and we will arrange the next step with you.

Contact Client Care as soon as you can, with your order number and photographs of both the outer packaging and the item. Please keep the packaging until we have been in touch — the carrier may need it. Every order is packed to arrive as it left us; see packaging.

Check your dispatch email against what arrived, as an order can occasionally be sent in more than one parcel. If an item listed as dispatched is not in your parcel, contact Client Care with your order number and we will resolve it.

Please contact Client Care before sending anything back, so we can arrange the correct return for you. Do not use the standard returns and exchanges route in this case — telling us first is faster and avoids the cost falling to you.

Orders move into preparation quickly, so changes cannot be guaranteed once an order is placed. Contact Client Care as soon as possible with your order number and we will amend or cancel it if it has not yet been dispatched. If it has already shipped, our returns and exchanges process applies.

No. Every order ships and delivers within the European Union, so no customs charges or import duties apply on arrival. The price you pay at checkout is the full amount.

Our team can help with any question about your order or delivery. Get in touch through Client Care, and include your order number where you have one — it lets us answer you first time.