Client care · Contact

How can we help?

A considered answer to every question. Find what you need below, or write to Client Care and a person will come back to you.

Browse help

Frequently requested

The questions we are asked most, answered here — with a route onward wherever there is more to read.

  • Orders

    Track an order, correct a delivery address or cancel before it is dispatched. Orders move into preparation quickly, so tell us as early as you can.

    See your orders

  • Shipping & delivery

    We deliver across the European Union. Standard delivery is €5.99 and Express €9.99, both tracked, and both dispatched the next business day.

    Read the shipping page

  • Returns & exchanges

    Thirty days from delivery to be certain, no restocking fee, and a refund to your original payment method. Every return begins with an email to Client Care.

    Read about returns

  • Size & fit

    Measurements and fit notes sit on each product page. If you are between sizes, or unsure how a piece is cut, ask us before you order — we would rather advise than process a return.

    Ask about sizing

  • Payments

    Prices are shown and charged in euros, and checkout displays every payment method available to you. Payment is taken by the provider you choose — we never see or store your card details.

    Ask about a payment

  • Product care

    Care guidance travels with each piece on its label. If you are unsure how to wash, press or store something, ask us first — most of the damage we see could have been avoided by a single question.

    Ask about caring for a piece

  • Warranty & repairs

    Every piece carries the two-year legal guarantee of conformity from the day you receive it. If something has failed, send us your order number and clear photographs and we will put it right.

    Read about faulty pieces

  • General enquiries

    Anything that does not belong above — a question about a collection, a gift, our materials or the house itself. Write to us and it will reach a person.

    Write to Client Care

Speak with us

A person, not a portal.

Client Care is small and considered. Whichever way you reach us, the same team answers.

  • Email

    customer.care@bonquere.com

    For orders, products, returns and general enquiries.

  • Registered office

    Varšavská 715/36, Vinohrady, 120 00 Prague 2, Czechia

    Please do not send returns here. We confirm the correct return address when you contact us.

  • Client Care hours

    Monday–Friday
    09:00–17:00 CET/CEST

    Messages received outside these hours are answered the next business day.

Write to us

Send an enquiry

Tell us how we can help. Include your order number where it is relevant and we will come back to you personally.

All fields are required unless marked optional.

Need to send a photograph? Email it to us and we will match it to your enquiry. customer.care@bonquere.com

Messages received outside these hours are answered the next business day.

We use what you send us only to answer your enquiry. Read our Privacy Policy for the detail.

Other enquiries

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